Front End - Service Desk

Broulim's Fresh Foods • Shelley, ID

7d

About The Position

The Service Desk is the first point of contact for customers seeking assistance or information at Broulim’s grocery store. The role provides friendly, efficient service, answers customer inquiries and concerns, and performs administrative tasks. The Service Desk team member helps create positive customer experiences and ensures customer needs are met.

Requirements

• High school diploma or equivalent.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills and proficiency using office equipment, such as computers, phones, and printers.
• Ability to lift and carry up to 50 pounds and push or pull heavy carts.
• Understanding of customer service principles and practices.
• Familiarity with store services, policies, and procedures.
• Basic knowledge of administrative tasks, including processing returns and handling financial transactions.
• Excellent interpersonal skills for friendly and helpful customer interactions.
• Clear and effective communication skills.
• Ability to address customer issues and concerns promptly and professionally.
• Organizational skills to manage tasks and priorities.
• Flexibility to adjust to changing priorities and handle varied tasks.
• Ability to collaborate with coworkers.
• Attention to detail when processing transactions and handling inquiries.
• Ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

• Previous experience in a customer service or retail environment is preferred but not required.

Responsibilities

• Greet customers at the service desk and provide assistance.
• Answer customer inquiries in person, over the phone, or via email about store services, policies, and products.
• Process returns, exchanges, and refunds according to store policies.
• Help customers place special orders, including deli trays, bakery items, and floral arrangements.
• Handle customer complaints and concerns professionally and courteously, resolving issues when possible.
• Process lottery tickets, money orders, and Western Union transactions.
• Keep the service desk area clean and organized, including counters and displays.
• Perform other tasks assigned by store management to support smooth store operations.
• Monitor front-end employees and checkout lines to identify where additional assistance is needed.

Benefits

• Job security during difficult times, as the company is categorized as an essential service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED