Front End Service Coordinator

Meijer•West Chester, OH

2d•Onsite

About The Position

The Service Coordinator ensures a high-quality customer shopping experience by leading and supporting front-end operations. The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance. This full-time role requires availability for any shift within the department’s operating hours, including mornings, afternoons, evenings, weekends, and holidays as business needs require. The position pays no less than $15.00 per hour; the starting rate is based on experience and the Union Pay Scale.

Requirements

Successful completion of the Service Coordinator training curriculum, including curricula for Cashier, Service Desk, and Courtesy Team.
Ability to operate a cash register system and all financial services equipment.
Good communication skills.
Friendly and customer-oriented approach.
Organized and detail-oriented, with a sense of urgency.
Organizational and multitasking abilities.
Ability to work any shift within department operating hours, including mornings, afternoons, evenings, weekends, and holidays as business needs require.
Ability to perform physical activities that may include lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling, and climbing; the weight and frequency may vary by shift, day, season, and staffing.

Responsibilities

Communicate effectively with peer leadership to support smooth handoffs between shifts.
Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
Coordinate and drive actions to monitor and control shrink and financial business outcomes within areas of responsibility, escalating concerns to leadership as they arise.
Champion participation in community programs and lead by example through appropriate behaviors and team member resource group engagement.
Serve as a certified trainer for team members in the role’s span of care.
Provide hands-on, on-the-job training and mentoring to team members.
Serve as a subject matter expert for market programs, company pilots, and development and training programs.
Assign department tasks to team members in partnership with the team leader and follow up to ensure completion.
Coordinate checkout flow and maintain front-end cleanliness and standards.
Support front-end operations through coaching, labor utilization, and customer issue resolution.