Front End Coordinator

Fresh Thyme Market•Cranberry Twp., PA

4d•Onsite

About The Position

The Front End Coordinator is responsible for efficiently processing customer sales transactions at front registers, maintaining proper cash control, ensuring customer satisfaction, and safeguarding company assets. The role assists customers, promotes a friendly and energetic checkout experience, and follows applicable procedural guidelines. It also supports department merchandising and store operations, including pricing, food safety, ordering, stocking, and maintaining product displays and sales-floor standards.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to consult with customers on matters related to the department.
Ability to lead an organization that practices working safely.
Ability to mentor team members, including hourly team members.
Successful completion of all required certifications.
ServSafe certification.

Nice To Haves

Previous experience in the natural foods industry.

Responsibilities

Ensure customers receive outstanding service through checkout lanes; greet customers entering the store and respond promptly to their needs.
Assist in overseeing accurate and efficient operation of cash registers.
Receive customer payments by cash, check, credit card, gift card, or automatic debit.
Operate cash registers and electronic scanners, enter PLU or UPC information, and display purchase totals, tax, and rebates.
Maintain clean and orderly checkout areas, free of personal items.
Ensure completion of POS transactions and proper control of register cash.
Model exceptional, fast, and friendly customer service.
Review customer surveys and feedback from the previous day or week.
Prepare, package, and stock store and display merchandise appropriately.
Comply with price changes and food-safety requirements.
Order manually ordered items.
Stock, rotate, and merchandise products according to department procedures.
Remove inferior or out-of-code products from sale and display.
Ensure products are accurately priced and sale prices are current.
Consult with customers about consumer products as needed.
Execute advertising and signage compliance.
Meet or exceed sales-floor condition expectations in the assigned department.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Use the production planner and Fresh Dashboard properly.
Complete other daily tasks as required.