Front End Coordinator

Fresh Thyme Market • Northville, MI

3d • Onsite

About The Position

The Front End Coordinator is responsible for efficiently processing customer sales transactions at the front registers while maintaining proper cash control, ensuring customer satisfaction, and safeguarding company assets. The role assists customers as needed, maintains a friendly and energetic demeanor, and follows all procedural guidelines. The Coordinator also supports department operations, including stocking and merchandising, pricing, food safety, and maintaining store standards.

Requirements

• High school diploma or equivalent.
• 2–3 years of related retail experience.
• One year of management experience.
• Ability to communicate clear, precise direction to team members.
• Ability to resolve conflict by addressing root-cause issues.
• Ability to manage multiple tasks.
• Ability to analyze financial and statistical information and use it to make informed decisions.
• Ability to consult with customers on matters related to the department.
• Ability to lead an organization that practices working safely at all times.
• Ability to mentor team members, including hourly team members.
• Successful completion of all required certifications, including Serv Safe Certification.
• Reliable and consistent attendance.

Nice To Haves

• Previous experience in the natural foods industry.

Responsibilities

• Ensure customers receive outstanding service through the checkout lanes; greet customers and respond promptly to their needs.
• Assist in overseeing accurate and efficient operation of cash registers.
• Receive payments by cash, check, credit card, gift card, or automatic debit.
• Operate the cash register and electronic scanner, manually enter PLU or UPC codes as needed, and display purchase totals, tax, and rebates.
• Maintain clean and orderly checkout areas and keep personal items out of the area.
• Ensure completion of all Point of Sale (POS) transactions and proper control of register cash.
• Model exceptional, fast, and friendly customer service.
• Review customer surveys and feedback from the previous day or week.
• Prepare, package, and stock store and display merchandise appropriately.
• Comply with price changes and food safety requirements.
• Order items that require manual ordering.
• Stock, rotate, and face products according to department procedures.
• Remove inferior or out-of-code products from displays and ensure they are not sold.
• Ensure products are accurately priced and sale prices are current.
• Consult with customers about consumer products as needed.
• Execute advertising-set compliance, including signage.
• Meet or exceed sales-floor condition expectations in the assigned department.
• Promote a safe work environment and maintain reliable, consistent attendance.
• Use the production planner and Fresh Dashboard properly.
• Complete other daily tasks as required.
• Complete all required certifications, including Serv Safe Certification.

Benefits

• Competitive compensation and incentive and recognition programs.
• Medical, dental, and life insurance for full-time team members.
• Paid parental leave.
• 24/7 Employee Assistance Program.
• 401(k) plan with employer match.
• Team member discount.
• Scheduling flexibility.
• Career growth opportunities.
• Programs supporting work-life balance, long-term health, financial security, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED