Front End Coordinator

TJX • Bellingham, WA

8d • Onsite

About The Position

The Front End Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and interaction, while maintaining a clean and organized store. The coordinator trains and mentors Associates, supports register and point-of-sale coverage, coordinates breaks, addresses customer concerns, and helps ensure work is completed according to the store plan. The role also communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance, safety, and shrink-reduction efforts.

The position is based at the Sierra store at 4313 Meridian Street, Bellingham, Washington. Starting pay is $20.13–$20.63 per hour, with a full pay range of $20.13–$32.00 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and ensure prompt, courteous customer service at the front of the store.
• Oversee front-of-store Associates and promote loyalty programs.
• Lead by example through customer engagement and maintain a clean, organized store.
• Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision coverage for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability coverage for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts for those meeting service or hours requirements
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed