Front End Coordinator

The TJX Companies, Inc.•Batavia, IL

9d•$17 - $18•Onsite

About The Position

The Front End Coordinator role is an elevated extension of the Coordinator role. Coordinators predominantly perform coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and role-model exceptional customer service. The position supports a positive experience for customers and Associates while helping maintain store operations, safety, and company standards.

Requirements

Ability to work a flexible schedule, including nights and weekends.
Team-oriented approach and ability to work effectively with peers and supervisors.
Ability to respond appropriately to changing direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to coach, delegate, and follow up on multiple people and tasks effectively.
Ability to act quickly under challenging circumstances.
Ability to multitask.
Strong communication and organizational skills with attention to detail.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure compliance with labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount.
Employee assistance program (EAP).
Smoking cessation support.
Bereavement benefit.
401(k) Associate contributions.
Child care and cell phone discounts.
Pet and legal insurance.
Credit union.
Referral bonuses.
For eligible Associates: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance.
Competitive salary and benefits package.