Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital • Tampa, FL

18h

About The Position

The Front Desk Specialist provides efficient, friendly, and accurate patient-facing support during check-in and check-out using EPIC. The role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures documentation is complete to support smooth patient flow and proper billing. The specialist works with physicians, nurses, and clinical and administrative staff to coordinate care and maintain a positive patient experience. The role also screens patients for required pre-certifications, authorizations, or referrals and educates them about financial policies and procedures. Payment activities must be properly reconciled, and the specialist contributes to a professional and welcoming front office environment.

Requirements

• High school diploma or GED.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment performing front desk or patient service duties.
• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems and ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Responsibilities

• Support patient check-in and check-out processes using EPIC.
• Verify patient demographics and prepare required paperwork.
• Collect co-payments and ensure payment activities are reconciled.
• Assist with scheduling and ensure documentation is complete for patient flow and billing.
• Screen patients for required pre-certifications, authorizations, or referrals.
• Educate patients about financial policies and procedures.
• Communicate with physicians, nurses, and clinical and administrative staff to support coordinated care.
• Maintain a positive patient experience and a professional, welcoming front office environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED