Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital • Tampa, FL

1d

About The Position

The Front Desk Specialist provides efficient, friendly, and accurate patient-facing support during check-in and check-out using EPIC. The role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures documentation is complete to support smooth patient flow and proper billing.

The specialist communicates with physicians, nurses, and clinical and administrative staff to support coordinated care and a positive patient experience. The role proactively screens patients for required pre-certifications, authorizations, or referrals; educates patients about financial policies and procedures; and ensures payment activities are properly reconciled. The specialist contributes to a smooth, professional, and welcoming front office environment.

Requirements

• High school diploma or G.E.D.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment performing front desk or patient service duties.
• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems and ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to perform front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Responsibilities

• Support patient check-in and check-out processes using EPIC.
• Verify patient demographics and prepare required paperwork.
• Collect co-payments and ensure payment activities are reconciled, including cash drawer balancing.
• Assist with scheduling and ensure documentation is complete for patient flow and billing.
• Screen patients for required pre-certifications, authorizations, or referrals.
• Educate patients about financial policies and procedures.
• Communicate with physicians, nurses, and clinical and administrative staff to support coordinated care.
• Help maintain a smooth, professional, and welcoming front office environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED