Front Desk Agent-LINE DC

The LINE, The Ned • Washington, DC

8d • Onsite

About The Position

The LINE DC is seeking a dynamic Front Desk Agent who is a DC Ward 1 resident. The role offers the opportunity to work in a hotel connected to the Adams Morgan community and contribute to the guest experience. The successful candidate will have a genuine passion for hospitality and an entrepreneurial spirit. Eligible new hires will receive a $300 Ward 1 Resident Bonus.

The Front Desk Agent welcomes guests, manages check-in and check-out, handles guest questions and requests, processes payments and transactions, and helps maintain a friendly and professional atmosphere. The role also requires knowledge of hotel services and procedures, use of the hotel Property Management System, and participation in departmental meetings.

Requirements

• High school diploma or GED.
• DC Ward 1 residency.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency, including Microsoft Office and Opera PMS.
• Positive attitude.
• Attention to detail.
• Problem-solving abilities.

Nice To Haves

• Three years of related experience in the hospitality or service industry is preferred.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact.
• Communicate and collaborate with colleagues and other hotel departments.
• Handle guest interactions in person and by phone with hospitality and professionalism; accommodate special requests when possible and resolve complaints.
• Assist guests with inquiries about hotel services, operating hours, personnel, events, directions, and other matters.
• Check in guests, confirm requested room type, and charge the correct rate.
• Arrange delivery of luggage to guest rooms as needed.
• Issue the correct keys to guests.
• Check guests out, confirm their satisfaction, collect keys, post late charges, and present bills.
• Settle guest bills accurately.
• Maintain the assigned bank, make change, cash checks, and exchange foreign currency as needed.
• Reconcile all transactions at the close of each shift.
• Create a friendly, comfortable, and helpful atmosphere that reflects gracious hospitality.
• Accept reservations, changes, and cancellations when Reservations Department staff are unavailable.
• Respond promptly and courteously to guest inquiries, personally or by connecting guests with the appropriate department.
• Understand and use all aspects of the hotel's Front Office Property Management System.
• Maintain knowledge of hotel services, facilities, outlet operating hours, and amenities.
• Understand fire and safety procedures and assist guests and employees during emergencies.
• Attend scheduled departmental meetings and other relevant meetings as requested.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life, short-term disability, and long-term disability insurance.
• 401(k) and 401(k) matching.
• Referral DC Ward 1 resident bonus; the posting also identifies a $300 Ward 1 Resident Bonus for eligible hires.
• Discounted family rates.
• Family meals.
• Two weeks' vacation and 10 holidays.
• Training and development.
• Free food and snacks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED