Front Desk/Host

Dave & Buster's•Manchester, CT

10d

About The Position

The Front Desk/Host ensures that Guests have a positive and welcoming first impression at Dave & Buster’s. This role guides Guests through retail, game rental, and dining experiences, managing guest flow, wait times, seating, transactions, and front desk operations. The position also helps maintain a clean, organized, and well-stocked station and works cooperatively with other Team Members to support a positive and efficient environment.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; the description states that Team Members walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must work days, nights, and/or weekends as required.
Must work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival, guide them as needed, and bid them farewell while ensuring their experience was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs at the front desk.
Manage the flow of Guests from the entrance, communicate wait times, and share relevant information with Guests, Team Members, and Managers.
Scout for open tables, bus and clean tables as needed, and rotate seating according to guidelines to support fair and balanced seating and timely table turns.
Deliver silverware to Guests as they are seated.
Process bill and “To Go” order transactions accurately and promptly; reconcile monies from assigned banks.
Sell merchandise from the Front Desk and conduct merchandise inventory during or after a shift, if applicable.
Prepare for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards; check that menus are clean and maintained.
Review and maintain the cleanliness and organization of the Front Desk and Host station, restock supplies, and discuss problem areas with a Manager.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Notify a Manager when a Guest appears unhappy and calmly bring dissatisfied Guest issues to the Manager’s attention.
Assist other Team Members as needed or as business dictates, and maintain a cooperative working relationship.
Follow dress guidelines and maintain a neat, clean, and professional appearance.