Front Desk

One and Only Fitness Consulting•Houston, TX

11d

About The Position

The Gym Front Desk Associate oversees front desk operations and helps ensure the gym runs smoothly, efficiently, and professionally. As the first point of contact for members and guests, the associate provides excellent customer service and helps maintain a safe, clean, organized, and welcoming environment. The role requires trustworthiness, reliability, professionalism, and attention to detail. Responsibilities include opening and closing the facility, handling confidential member and payment information, answering phone calls, processing transactions, and monitoring daily gym operations.

Requirements

Demonstrated trustworthiness and integrity when handling confidential financial and personal information.
Reliability, consistent attendance, punctuality, and dependability.
Ability to take accountability and complete assigned tasks without constant supervision.
Professional, positive, and respectful attitude toward members, guests, and coworkers.
Attention to detail when following procedures, handling payments, and completing administrative tasks.
Clear and professional communication in person and over the phone.
Problem-solving skills, including recognizing issues, taking appropriate action, and notifying management when needed.
Initiative and pride in maintaining the facility.

Responsibilities

Complete opening and closing duties on time and according to established procedures.
Open and secure the facility, including following security procedures such as locking doors and setting alarms when applicable.
Check that gym equipment, lighting, music, and other necessary systems are functioning properly.
Ensure the facility is clean, organized, and ready for members; complete closing checklists and secure equipment and areas.
Greet members and guests in a friendly, professional, and welcoming manner.
Check members in and assist with membership-related questions.
Answer incoming phone calls and respond to inquiries professionally.
Communicate gym policies, membership options, and general information.
Handle member concerns and complaints appropriately, escalating issues to management when necessary.
Maintain a professional and positive atmosphere at the front desk.
Handle confidential financial and personal information responsibly and accurately process payments and administrative tasks.
Monitor daily gym operations, recognize issues, take appropriate action, and notify management when necessary.
Take ownership of assigned duties and proactively help maintain the facility.