Front Desk Associate

Planet Fitness•East Meadow, NY

10d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming people into the club, helping members with questions and fitness journeys, processing membership and retail transactions, and maintaining a clean, safe, and welcoming club environment. Team members are expected to support one another, follow club policies and health and safety protocols, and contribute to a positive experience for everyone.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to work with toxic chemicals during shifts.
6–12 months of customer service experience is preferred.

Nice To Haves

6–12 months of experience in a customer service environment.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Complete membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls and give tours to prospective members, assessing their membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.
Stand and move throughout the club during shifts, communicate in person and by phone, and bend or twist as needed to complete tasks.