Overnight Front Desk Agent
IHG • Washington, DC2d • Onsite
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Overnight Front Desk Agent - The Willard InterContinental Washington
IHG•Washington, DC
•Onsite
About The Position
The Overnight Front Desk Agent creates a welcoming first impression and helps guests enjoy a seamless stay by handling front desk transactions, providing local recommendations, and anticipating guest needs. The role includes welcoming guests, recognizing IHG Rewards Club members and returning guests, managing bookings and payments, facilitating check-in and check-out, responding to guest questions and concerns, and assisting with overnight reports. The position is at The Willard InterContinental Washington, an iconic hotel in Washington, DC.
Requirements
- Strong communication skills and an approachable manner when handling guest concerns and compliments.
- Problem-solving skills to resolve issues and support positive guest experiences.
- Fluency in the local language.
- Reading, writing, basic math, and computer skills.
Nice To Haves
- Additional language skills.
Responsibilities
- Welcome guests and help create memorable guest experiences.
- Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
- Take, manage, and receive payments for guest bookings.
- Facilitate swift and seamless check-in and check-out.
- Anticipate guest needs and offer tailored recommendations.
- Serve as a trusted guest contact, helping with matters such as billing issues and restaurant recommendations.
- Assist with running overnight reports.
Benefits
- Full uniform.
- Room discounts.
- Training.
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
- Other benefits for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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