Front Desk Agent

Claremont Companies•Worcester, MA

3d•Onsite

About The Position

The Front Desk Agent serves as the main point of contact for hotel guests, handling their requests, concerns, and needs. The role is at the AC Hotel at 125 Front Street, Worcester, Massachusetts. Listed shifts are 7:00 AM–3:00 PM and 3:00 PM–11:00 PM, with availability needed on weekdays, weeknights, and weekends.

Requirements

High school graduate or equivalent preferred.
Previous hotel-related experience desired.
Marriott hotel experience desired.
Must be available to work nights and weekends.
Must speak, read, write, and understand English.
Ability to frequently sit, stand, and walk during the shift.
Ability to occasionally lift and carry up to 40 pounds.

Nice To Haves

Previous hotel-related experience.
Marriott hotel experience.

Responsibilities

Proactively offer additional services and inform guests about hotel facilities and local attractions.
Administer hotel guest payment policies.
Post all charges, including valet and other miscellaneous charges, to guest accounts.
Maintain the hotel key security system.
Oversee guest safe deposit boxes.
Verify credit cards and balance the bank at the end of the shift.
Run and verify the availability report at the beginning of the shift and update it as needed.
Review the communications log at the beginning of the shift.
Know and follow hotel emergency procedures during an actual emergency.
Immediately notify the appropriate supervisor of any problem with rooms.
Handle check-in and check-out as expeditiously as possible.
Use the hotel phone system to transfer calls to guest rooms and voicemail.
Promptly distribute mail to guests and notify them of its arrival.