FRONT DESK AGENT

HCW Hospitality • Manhattan, KS

2d

About The Position

At HCW Hospitality, the Front Desk Agent is the face of the hotel and helps create a memorable stay by welcoming guests with warmth and professionalism. The role manages check-ins and check-outs, responds to guest inquiries, and handles reservations to create a seamless guest experience.

The Front Desk Agent supports daily front desk operations, provides information about hotel services and local attractions, and works with colleagues across departments to meet guest needs. The position also includes other duties assigned by management.

Requirements

• Warm, welcoming demeanor with excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest service.
• Ability to multitask and remain composed under pressure.
• Team-player mentality and commitment to providing exceptional guest experiences.

Nice To Haves

• Experience in hospitality or customer service.
• Proficiency in basic computer skills and familiarity with hotel management software.

Responsibilities

• Greet and welcome guests and ensure smooth check-in and check-out processes.
• Handle guest inquiries, reservations, and room assignments accurately.
• Anticipate guest needs and respond to requests promptly and courteously.
• Manage daily front desk operations, including processing payments and balancing accounts.
• Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
• Collaborate with team members across departments to ensure a seamless guest experience.
• Perform additional duties as assigned by management to support hotel operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed