PT - Front Desk Agent - Westin Tempe

Crescent Careers•Tempe, AZ

About The Position

The Westin Tempe is seeking a part-time Front Desk Agent to join its Front Office Team. The role provides friendly, courteous, timely, and professional service to hotel guests, with the goal of achieving a high level of guest satisfaction. The agent greets and registers guests, provides prompt and courteous assistance, and checks guests out at the end of their stays while helping deliver an outstanding guest experience. The position requires AM/PM availability, including weekends and holidays. Agents are expected to maintain a professional appearance and manner, communicate effectively with guests and coworkers, work as part of a team, and follow hotel standards for work procedures, dress, punctuality, attendance, safety, and security. Other job-related duties may be assigned by the associate’s supervisor.

Requirements

Ability to communicate in English.
Self-starting personality and an even disposition.
Ability to maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to help coworkers and work as a team player.
Considerable skill using a calculator to complete moderately complex mathematical calculations accurately.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Availability for AM and PM shifts, including weekends and holidays.

Responsibilities

Greet and register hotel guests.
Provide prompt, courteous, friendly, and professional service to guests.
Check guests out at the end of their stays.
Communicate with guests and coworkers to support a positive guest experience.
Help coworkers with their job duties and work as a team player.
Maintain professional work habits, including meeting hotel standards for procedures, dress, punctuality, and attendance.
Adapt to changes in the work area and hotel procedures, learn new skills, and improve existing skills.
Solve routine problems and ask for help when unsure how to perform a task.
Follow hotel safety and security policies and procedures, including key controls and safe lifting practices.
Use chemicals safely and report safety hazards and concerns.
Observe and detect signs of emergency situations.
Perform other job-related duties assigned by the associate’s supervisor.

Benefits

Team member and family room discounts at Crescent Hotels & Resorts and Marriott Hotels.
Flexible schedules.
Career growth and development.
Insurance benefit available to full-time and part-time team members.
401(k) plan with company match.
Vacation pay and sick pay for full-time and part-time team members.
Holiday pay for full-time team members.
Recognition programs and community outreach.
Tuition reimbursement.
Health and wellness programs.
Learning and development programs.
Travel discounts.