PT - Front Desk Agent - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

3d • Onsite

About The Position

The Front Desk Agent joins the Westin Tempe Front Office Team and provides friendly, courteous, timely, and professional service to hotel guests. The role includes greeting and registering guests, providing prompt service, and checking guests out at the end of their stay, while working to deliver an outstanding guest experience and high guest satisfaction. The position requires AM/PM availability, including weekends and holidays.

The agent is expected to maintain professional conduct and appearance, follow hotel work procedures and safety and security policies, adapt to changes, learn and improve job skills, solve routine problems, and seek help when needed. The role also includes other job-related duties assigned by the associate’s supervisor.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to help coworkers and work as a team player.
• Considerable skill using a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Availability for AM and PM shifts, including weekends and holidays.

Responsibilities

• Greet and register guests, provide prompt and courteous service, and check guests out at the end of their stay.
• Communicate effectively with guests and resolve concerns with patience, tact, and diplomacy.
• Maintain a professional appearance and manner and treat guests and associates with courtesy and respect.
• Work cooperatively with coworkers and assist with their job duties when needed.
• Use a calculator and computer system to perform calculations and accurately access and enter information.
• Observe and detect signs of emergency situations.
• Follow hotel standards for work procedures, dress, punctuality, and attendance.
• Adhere to hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards or concerns.
• Adapt to changes in work areas and hotel procedures, learn or improve skills, and resolve routine problems or ask for assistance when needed.
• Perform other job-related duties assigned by the supervisor.

Benefits

• Team member and family room discounts at Crescent Hotels & Resorts and Marriott Hotels.
• Flexible schedules.
• Career growth and development.
• Insurance benefits available to full-time and part-time team members.
• 401(k) plan and company match program.
• Vacation pay and sick pay for full-time and part-time team members.
• Holiday pay for full-time team members.
• Recognition programs and community outreach opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed