PT - Host/Hostess - Terra Tempe Restaurant - Westin Tempe
About The Position
The Westin Tempe is seeking a part-time Host/Hostess for its Terra Tempe Restaurant. The role involves welcoming and escorting restaurant guests to their tables and helping maintain a courteous, efficient dining-room operation that supports a high level of guest satisfaction. Hosts/Hostesses may also serve guests around the hotel and are expected to handle interactions in a friendly, timely, and professional manner. The position requires AM and PM availability, including weekends and holidays. The role calls for a professional appearance, effective communication with guests and coworkers, and the ability to respond positively to guest concerns. Associates are expected to follow hotel standards for work habits, dress, grooming, punctuality, attendance, safety, and security; adapt to changes and learn or improve skills; solve routine problems; and seek assistance when needed. Other job-related duties may be assigned by the associate’s supervisor.
Requirements
- Ability to communicate in English.
- Self-starting personality and an even disposition.
- Professional appearance and manner at all times.
- Ability to communicate well with guests.
- Willingness to help coworkers and work as part of a team.
- Ability to understand guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
- Ability to remember, recite, and promote a variety of menu items.
- Ability to move through a crowded room to seat guests.
- Ability to handle customer complaints and concerns positively, including listening, demonstrating empathy, and offering proactive solutions.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Availability for AM and PM shifts, including weekends and holidays.
Responsibilities
- Greet guests and escort them to tables in the restaurant.
- Help maintain a courteous and efficient dining-room operation to ensure guest satisfaction.
- Communicate with guests and respond to their requests and concerns in a friendly, positive, and proactive manner.
- Remember, recite, and promote menu items.
- Work collaboratively and assist coworkers with their duties as needed.
- Maintain a professional appearance and follow hotel standards for work procedures, dress, grooming, punctuality, and attendance.
- Adapt to changes in the work area and hotel procedures, learn new skills, and improve existing skills.
- Solve routine job-related problems and ask for help when unsure how to perform a task.
- Follow hotel safety and security policies and procedures, including those concerning key controls, lifting heavy objects, chemical use, and reporting hazards or safety concerns.
Benefits
- Team member and family room discounts at Crescent Hotels & Resorts and Marriott Hotels.
- Flexible schedules.
- Career growth and development.
- Insurance benefit available to full-time and part-time team members.
- 401(k) plan with company match.
- Vacation pay and sick pay for full-time and part-time team members.
- Holiday pay for full-time team members.
- Recognition programs and community outreach opportunities.
- Tuition reimbursement.
- Health and wellness programs.
- Learning and development opportunities.
- Travel discounts.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
