PT - Host/Hostess - Terra Tempe Restaurant - Westin Tempe

Horseshoe Bay Resort•Tempe, AZ

About The Position

The Host/Hostess serves guests in the Terra Tempe Restaurant and throughout the hotel in a friendly, courteous, timely, and professional manner, helping deliver a high level of guest satisfaction. The role greets and escorts restaurant guests to tables and helps maintain a courteous and efficient dining-room operation. The position calls for an outgoing, team-oriented person who communicates well with guests and coworkers, maintains a professional appearance, and can respond positively to guest requests and concerns. Hosts/Hostesses should be able to move through a crowded room, understand written materials such as reservations and event orders, and remember and promote menu items. Associates are expected to follow hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes and learn new skills; solve routine problems or ask for help when needed; and follow hotel security and safety procedures, including those relating to key controls, heavy lifting, chemicals, and reporting hazards. Other job-related duties may be assigned by the associate’s supervisor. The description may change and does not create an employment contract.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to help coworkers and work as part of a team.
Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
Ability to remember, recite, and promote menu items.
Ability to move throughout a crowded room to seat guests.
Ability to handle customer complaints and concerns in a friendly and positive manner.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.

Responsibilities

Greet and escort guests to tables in the restaurant.
Help maintain a courteous and efficient dining-room operation to ensure guest satisfaction.
Communicate with guests and respond to requests in a friendly, professional manner.
Address customer complaints and concerns by listening, demonstrating empathy, and providing positive, proactive solutions.
Remember and promote menu items.
Work cooperatively with coworkers and help with their duties as needed.
Maintain hotel standards for work procedures, dress, grooming, punctuality, and attendance.
Adapt to changes, learn new skills, solve routine problems, and ask for help when unsure how to perform a task.
Follow hotel security and safety procedures, including key controls, safe handling of heavy objects and chemicals, and reporting hazards or safety concerns.

Benefits

Team member and family room discounts at Crescent Hotels & Resorts and Marriott Hotels.
Flexible schedules.
Career growth and development.
Insurance benefits available to full-time and part-time team members.
401(k) plan with company match.
Vacation pay and sick pay for full-time and part-time team members.
Holiday pay for full-time team members.
Recognition programs and community outreach opportunities.
Tuition reimbursement.
Travel discounts.