PT Restaurant Host/Hostess

Marriott•Chula Vista, CA

About The Position

The Restaurant Host/Hostess greets guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining rooms, providing assistance, arranging tables and chairs, organizing seating for groups with special needs, and ensuring each place setting meets standards. The host/hostess checks that menus are current, clean, plentiful, and wrinkle-free; keeps work areas clean throughout the day; and monitors dining rooms for seating availability, service, safety, and guest well-being. The position follows company and safety and security policies, reports accidents, injuries, and unsafe conditions to a manager, and completes required safety training and certifications. The host/hostess maintains a clean and professional appearance, protects confidential information and company assets, welcomes guests according to company standards, communicates professionally, and answers telephones with appropriate etiquette. The role also involves maintaining positive working relationships, supporting team goals, responding appropriately to employee concerns, and meeting quality expectations. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests and determine the number of people in their party.
Seat guests at clean, available tables and provide menus.
Guide guests through dining rooms and provide needed assistance.
Move and arrange tables, chairs, and settings; organize seating for groups with special needs.
Ensure place settings are appropriate and include a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, communicate professionally, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.