Restaurant Hostess/Host

Loews Hotels • Coral Gables, FL

2d

About The Position

Loews Coral Gables Hotel is seeking a warm and welcoming Host/Hostess to serve as the first point of contact for dining guests and help set the tone for their experience. The role involves greeting and seating guests, managing reservations and guest flow, responding to inquiries, and working with restaurant colleagues to support efficient service and memorable visits. The successful candidate is guest-focused, organized, calm under pressure, team-oriented, adaptable, and positive.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
• Physical ability to stand for extended periods and move throughout the restaurant.

Nice To Haves

• Previous experience in hospitality, customer service, or restaurant hosting.
• Familiarity with reservation systems and basic computer skills.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations, walk-ins, and waitlists using the hotel’s reservation system.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special seating requests when possible.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
• Coordinate with servers and managers to ensure timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns with empathy and professionalism.
• Follow all hotel policies and procedures to ensure a safe and welcoming environment.
• Maintain regular and reliable attendance in conformance with company standards.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits.
• 401(k) and company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Team Member hotel rates, other discounts, and perks.
• Subsidized parking rates.
• Complimentary meals in the Team Member Café while working.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed