Restaurant Hostess/Host
About The Position
The Restaurant Hostess/Host is the first point of contact for dining guests at Loews Coral Gables Hotel and helps set the tone for their dining experience. The role welcomes guests, manages reservations and guest flow, coordinates with restaurant staff, and supports a seamless, memorable visit while reflecting the hotel’s service standards. The position requires a friendly, professional demeanor, attention to detail, and the ability to remain composed in a fast-paced environment. The host or hostess works with guests, servers, managers, and kitchen staff to coordinate seating and respond to inquiries. The role also includes maintaining an orderly host stand and entrance area, following hotel policies and procedures, and providing reliable attendance. Shifts may vary and can include nights, weekends, and holidays as needed.
Requirements
- Previous experience in hospitality, customer service, or restaurant hosting is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Professional appearance and demeanor.
- Familiarity with reservation systems and basic computer skills.
- Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
- Physical ability to stand for extended periods and move throughout the restaurant.
Nice To Haves
- Previous experience in hospitality, customer service, or restaurant hosting.
Responsibilities
- Greet guests warmly and professionally upon arrival.
- Manage reservations, walk-ins, and waitlists using the hotel’s reservation system.
- Escort guests to their tables and provide menus.
- Communicate estimated wait times and accommodate special seating requests when possible.
- Maintain cleanliness and organization of the host stand and entrance area.
- Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
- Coordinate with servers and managers to ensure timely seating and guest satisfaction.
- Monitor dining room flow and adjust seating plans as needed.
- Assist with guest recovery and resolve minor concerns with empathy and professionalism.
- Follow all hotel policies and procedures to ensure a safe and welcoming environment.
- Maintain regular and reliable attendance in conformance with company standards.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days, vacation, and holidays
- Paid bereavement and paid pet bereavement
- Training and development opportunities
- Career growth opportunities
- Tuition reimbursement
- Pet insurance
- Team Member hotel rates, discounts, and perks
- Subsidized parking rates
- Complimentary meals in the Team Member Café while working
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
