Front Desk Agent

Hilton Garden Inn NW Austin/Arboretum • Austin, TX

3d • Onsite

About The Position

Hospitality Management Corporation is seeking a Front Desk Agent for the Hilton Garden Inn NW Arboretum in Austin, Texas. The role supports hotel front desk operations by assisting guests throughout their stay, managing reservations and room assignments, and maintaining accurate guest records. The agent is expected to communicate clearly, work effectively as part of a team, and handle guest questions and concerns professionally.

Requirements

• High school diploma or equivalent.
• Stable work history.
• Ability to manage time effectively and complete required tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.
• Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
• Ability to work as part of a team.
• Ability to convey information and ideas clearly.
• Ability to maintain composure and objectivity under pressure.
• Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Effectiveness in listening to, understanding, clarifying, and resolving concerns and issues raised by guests.

Nice To Haves

• Experience with an IHG-branded hotel is highly desired.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Benefits

• Great benefits package, including an industry-leading 401K.
• Promotional opportunities with a growing company.
• Recognition of effort and rewards for results.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED