Front Desk Agent
Crescent Careers • Greenville, SC2d
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Front Desk Agent
Crescent Careers•Greenville, SC
About The Position
A Front Desk Agent greets and registers hotel guests and checks them out, supporting outstanding guest service and the hotel's financial profitability. The role includes guest registration, payment processing, responding to inquiries and requests, resolving complaints, and sharing information about hotel services and the local area. Other job-related duties may be assigned by the associate’s supervisor. The description may be changed at the Company’s discretion and does not create an employment contract; associates remain at-will employees.
Responsibilities
- Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging a bell person.
- Assist guests with checkout, ensure rooms and services are correctly accounted for, use the point-of-sale system, handle money, process credit and debit cards, accept and record payments, convert foreign currency, make change, and process gift certificates and cards.
- Maintain knowledge of hotel information, including room categories and rates, packages, promotions, the local area, and other product information, and answer guest questions.
- Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
- Handle guest complaints, conduct research, and resolve and negotiate solutions to support guest satisfaction.
- Receive, input, retrieve, and relay messages to guests.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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