Front Desk Agent

Buffalo Lodging Associates, LLC • Town of Amherst, NY

2d • $17 - $18 • Onsite

About The Position

The Front Desk Agent is the face of the hotel and provides superior service to all guests. The role handles guest arrivals and departures, reservations, payments, and guest requests while creating an accommodating environment. The position is with the Hampton Inn by Hilton in Williamsville, New York, one of the hotel properties owned and managed by Buffalo Lodging Associates.

Typical shifts are 7 AM–3 PM or 3 PM–11 PM. Weekend availability is needed. The stated pay range is $17–$18.

Requirements

• Weekend availability is needed.

Responsibilities

• Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify each guest’s needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers while providing excellent service, and enter reservation information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.

Benefits

• Paid weekly (every Friday)
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with employer match
• Paid vacation and sick time
• Paid holidays
• Tuition reimbursement
• Flexible spending account
• Company-paid life insurance
• Company-paid short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Hotel discounts for employees, friends, and family
• Wellness programs
• Monthly employee appreciation activities and events
• Learning and development opportunities
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed