Front Desk Agent

Westgate Resorts•Kissimmee, FL

2d•Onsite

About The Position

The Front Desk Agent is the welcoming face of the property and creates positive first and lasting impressions for arriving, in-house, and departing guests. The role supports smooth daily front desk operations by providing seamless registration, attentive service, and accurate financial transactions. Agents anticipate guest needs, resolve concerns, and collaborate with other departments while demonstrating Westgate’s values of Passion, Integrity, and Work Ethic.

Requirements

Must work weekends and holidays, including night shifts (second shift).
Comfort using phones and basic computer systems.
Must pass a background check and drug test and prove eligibility to work in the United States.

Nice To Haves

Previous customer service or hospitality experience.
Experience handling cash or credit card transactions, or using a point-of-sale system.
Additional hospitality or customer service training.

Responsibilities

Greet guests, manage check-in and check-out processes, and assign accommodations according to established procedures.
Answer inquiries, offer recommendations, and promptly follow up when additional information is needed.
Resolve guest concerns and take ownership of service recovery to support guest satisfaction.
Settle folios, process payments, post charges, and perform other cashiering functions accurately.
Handle reservations, confirmations, and modifications efficiently and with attention to detail.
Transmit and receive guest communications by phone, email, text, and in person.
Uphold service standards and property-specific guidelines.
Maintain grooming and appearance standards that reflect the property’s brand image.
Work with housekeeping, concierge, and other departments to meet guest and owner needs.
Promote room upgrades and property amenities in accordance with availability and pricing guidelines.
Maintain an approachable, enthusiastic demeanor and positive tone, volume, and inflection in guest interactions.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage.
Paid vacation, sick, and personal time.
Paid holidays.
401(k) with company match.
DailyPay access to earnings.
Pregnancy, parental leave, and adoption assistance benefits.
Wellness programs.
Flexible spending accounts.
Tuition assistance.
Military leave.
Employee Assistance Program.
Life, disability, accident, critical illness, and hospital insurance.
Pet insurance.
Loyalty program discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
Low-cost gym membership.
Annual David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current team member.
Career growth and advancement opportunities.
Community involvement opportunities.