Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING • Miami Beach, FL

2d

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, providing exceptional customer service. The agent greets guests, monitors access to the community, maintains owner information and key controls, handles calls, reports rule violations and safety concerns, and supports emergency response. The role also includes daily reporting and reporting maintenance issues to the Association office. Valet attendant duties may be performed as required by shift schedules.

Requirements

• High school diploma or GED.
• Familiarity with computer software for performing various tasks.
• Organizational skills, excellent interpersonal skills, and strong communication skills.
• At least six months of related experience and/or training.
• Valid driver's license.

Nice To Haves

• Some college.
• Previous work experience in a high-rise property setting is highly desired.

Responsibilities

• Greet guests while standing upright and provide a high standard of customer service.
• Monitor and authorize the entrance and departure of employees, visitors, and others, following all check-in policies and procedures.
• Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
• Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
• Report observed violations of the Rules and Regulations.
• Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
• Maintain the key control system and ensure all keys are locked and accounted for.
• Know how the fire alarm system operates and report incidents to management.
• Call police or fire departments in emergencies, including fires or the presence of unauthorized persons.
• Follow emergency response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
• Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.
• Perform valet attendant duties as required based on shift schedules.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED