Front Desk Agent
About The Position
As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will manage guest inquiries, reservations, and issues that may arise. The position is in the Front Office and reports to the Front Office Manager. Northwood manages hospitality assets and hotel properties ranging from select service to lifestyle independent hotels. The organization describes its people as central to its success and is committed to developing talent and building high-performance leadership teams.
Requirements
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and prioritize tasks.
- Attention to detail and accuracy.
- Basic computer skills, including proficiency in property management systems.
Nice To Haves
- Previous experience in the hospitality industry.
Responsibilities
- Greet and welcome guests in a warm and friendly manner.
- Assist guests with check-in and check-out procedures, including room assignments and payment processing.
- Handle guest inquiries and requests promptly and efficiently.
- Provide information about hotel amenities, local attractions, and transportation options.
- Resolve guest complaints and issues in a timely and professional manner.
- Process reservations and cancellations.
- Manage room assignments and room blocks.
- Update and maintain accurate guest records.
- Answer phone calls and respond to emails.
- Maintain a clean and organized front desk area.
- Adhere to hotel policies and procedures.
- Assist with other tasks as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Hotel discounts
- Paid time off
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
