Front Desk Agent

Horseshoe Bay Resort • Wade Hampton, SC

2d

About The Position

A Front Desk Agent greets and registers hotel guests and checks them out, supporting the hotel’s efforts to provide outstanding guest service and financial profitability. The role includes completing guest registration, handling payment and checkout transactions, sharing hotel and local-area information, promoting hotel services, responding to requests and complaints, and relaying messages to guests. Other job-related duties may be assigned by the associate’s supervisor. The description may be changed at the Company’s discretion and does not create an employment contract; associates remain at-will.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring guests know where their rooms are or are accompanied by a bell person.
• Assist guests with checkout, ensuring rooms and services are correctly accounted for and processing point-of-sale transactions, cash, credit and debit cards, other forms of payment, foreign currency, change, and gift certificates and cards.
• Maintain knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information, and answer guest questions.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.
• Perform other job-related duties assigned by the associate’s supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed