Front Desk Agent - J1

Highgate Hotels • Philadelphia, PA

3d

About The Position

The Front Desk Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout while helping maximize room revenue and occupancy. The role is at The Bellevue, a historic Philadelphia hotel reopened in 2024 after restoration. The hotel is part of Highgate Hotels, a hospitality management and real estate investment company with a global portfolio of more than 400 hotels.

The agent answers guest questions, handles reservations and front desk transactions, follows cash-handling and credit policies, and uses the hotel’s front desk computer system. The position also includes shift paperwork and reports, maintaining guest programs and promotions, assisting guests with safe deposit boxes, keeping the work area clean, and supporting safe and efficient hotel operations.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels.
• Must listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information and data from various sources.
• Must maintain confidentiality of information.
• Must show initiative, including anticipating guest or operational needs.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Customer service experience preferred.

Responsibilities

• Answer guest inquiries about restaurants, transportation, entertainment, and other matters.
• Follow cash-handling and credit policies.
• Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
• Obtain required information when taking room reservations and follow the rate-quoting scenario.
• Maintain familiarity with hospitality terminology and emergency procedures, and assist as needed.
• Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with employees.
• Operate relevant aspects of the Front Desk computer system.
• Complete tasks on the shift checklist in a timely and efficient manner.
• Complete bucket checks, room-rate verification reports, and housekeeping reports.
• Balance and prepare individual paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Maintain regular attendance and a high standard of personal appearance and grooming, including wearing the proper uniform and nametag.
• Follow hotel standards and regulations to support safe and efficient operations; maximize productivity and help identify and resolve problem areas.
• Handle problems by anticipating, preventing, identifying, and solving them as necessary.
• Cross-train in other hotel-related areas and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED