Front Desk Agent

Westgate Resorts•Gatlinburg, TN

2d•$19 - $21•Onsite

About The Position

The Front Desk Agent is the welcoming face of the property and creates positive first and lasting impressions for arriving, in-house, and departing guests. The role supports smooth daily front desk operations through guest registration, attentive service, and accurate transactions. The agent anticipates guest needs, resolves concerns, and collaborates across departments to provide exceptional guest experiences.

Requirements

Strong communication skills across phone, email, and in-person interactions.
Ability to multitask and manage guest inquiries, reservations, and cashiering duties accurately and efficiently.
Confident problem-solving skills and a positive, professional demeanor in guest interactions.
Team-oriented mindset and flexibility to work varied shifts, including evenings, weekends, and holidays.
Must pass a background screen and drug test and prove eligibility to work in the United States.
Commitment to integrity, passion, and a strong work ethic.

Nice To Haves

Prior customer service or hospitality experience.

Responsibilities

Greet guests and manage check-in and check-out processes, assigning accommodations according to established procedures.
Answer guest inquiries, offer recommendations, and promptly follow up when additional information is needed.
Resolve guest concerns and take ownership of service recovery to support guest satisfaction.
Perform cashiering duties, including settling folios, processing payments, and accurately posting charges.
Handle reservations, confirmations, and modifications accurately and efficiently.
Transmit and receive guest communications by phone, email, text, and in person.
Follow service standards and property-specific guidelines.
Maintain grooming and appearance standards that reflect the property’s brand image.
Coordinate with housekeeping, concierge, and other departments to meet guest and owner needs.
Promote room upgrades and property amenities in line with availability and pricing guidelines.
Maintain an approachable and enthusiastic demeanor, using a positive tone, volume, and inflection in guest interactions.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
Paid vacation, sick, and personal time.
Paid holidays.
401(k) with company match.
Daily Pay access.
Pregnancy, parental leave, and adoption assistance.
Wellness programs.
Flexible spending accounts (FSA).
Tuition assistance.
Military leave.
Employee Assistance Program (EAP).
Life, disability, accident, critical illness, and hospital insurance.
Pet insurance.
Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
Low-cost gym membership.
Scholarship of up to $40,000 each year for one eligible dependent of a current team member.
Career growth and advancement opportunities.
Community involvement opportunities.