Front Desk Agent
Peachtree Group Hospitality Management•Chandler, AZ
About The Position
The Front Desk Agent provides guests with a warm welcome and a high level of service throughout their stay. As the face of the hotel, this role helps create a positive guest experience by securing payment at check-in, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The position anticipates guest needs, exceeds expectations, and implements creative solutions while following brand standards and quality requirements to ensure guest satisfaction.
Responsibilities
- Welcome guests and provide a warm first impression and attentive service throughout their stay.
- Secure payment at check-in.
- Verify and adjust billing.
- Assist guests with reservations and requests in a friendly, professional, and timely manner.
- Anticipate guest needs and exceed expectations.
- Implement creative solutions to provide exceptional service.
- Follow brand standards and quality requirements to ensure guest satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
