Front Desk Agent

Marriott • San Antonio, TX

2d

About The Position

Guest Experience Experts help create memorable and unique guest stays by delivering a range of services throughout the guest experience. They take initiative and are empowered to move throughout their work area to address operational needs, respond to guest requests, complete reports, and share information about local attractions, while making transactions feel like part of the guest experience.

The role requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Guest Experience Experts spend extended periods standing, sitting, or walking and take a hands-on approach to work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. They may also perform other reasonable job duties as requested.

Residence Inn by Marriott serves guests on long stays with spacious suites and full kitchens, and its associates provide service to business and leisure travelers. The brand emphasizes teamwork, relationships, and service focused on the needs of long-stay guests.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests through their stay and help create memorable experiences.
• Process operational needs, address guest requests, and complete reports.
• Share information about the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED