Field Technician Jobs

About The Position

Requirements

• Knowledge of mechanical principles.
• Willingness to travel extensively within the United States and occasionally internationally; minimum travel requirement is 75%.
• Good communication and interpersonal skills and a strong customer-service focus.
• Proficiency with Windows and Microsoft software, including Word, Excel, and Outlook.
• Excellent customer-service skills and ability to train customer personnel on equipment.
• At least 1 year of experience in machinery repair.
• Technical associate degree or equivalent combination of education and experience.

Nice To Haves

• Familiarity with PLC/PC systems.
• Experience with flexible packaging material machinery.
• PLC programming experience.

Responsibilities

• Install, integrate, repair, and troubleshoot complex flexible machinery, using technical expertise and independent problem-solving.
• Ensure established inspection, testing, quality, and operating specifications are met.
• Direct or oversee customer personnel during machinery installation, integration, servicing, repairs, and troubleshooting.
• Customize machine programs on site by revising them to meet customer needs when required.
• Occasionally maintain 24-hour on-call availability and provide customer technical support by telephone.
• Provide factory-floor support when not providing customer field service or traveling.
• Train customers in the operation and service of the machinery.
• Assist customers in the field with aftermarket parts needs.

Benefits

• Comprehensive medical and dental programs.
• Life insurance.
• Paid time off program.
• Retirement savings plan with a company match.
• Benefits eligibility beginning on the first day of employment.
• Growth opportunities.