Field Service Technician I - Auburn, WA

Baxter International Inc.•Auburn, WA

2d•$51,200 - $70,400•Onsite

About The Position

The Field Service Technician I prepares rental and customer-owned medical products for patient use by cleaning, disinfecting, performing operational function checks, and making minor repairs to Baxter and non-Baxter products. The role also troubleshoots and repairs assigned products, provides delivery, removal, and service support to service centers and customer accounts, and maintains professional direct customer contact. The position requires safely operating a company vehicle and providing timely support, including on-call service when needed. The field service team works in hospital and service-setting environments to repair medical devices. The role may involve frequent exposure to environments where biohazards could be present. Required personal protective equipment—including safety shoes, eye protection, gloves, and protective clothing—is provided.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
Valid driver's license and acceptable driving record.
Basic mathematical skills, including addition, subtraction, multiplication, and division.
Ability to load, unload, and remove medical products weighing up to 1,680 pounds.
Ability to safely operate a company vehicle, including a box truck or company car.

Nice To Haves

Technical or trade school training.
DOT physical card; assistance is provided.
Experience with FDA-regulated products.
Customer service experience.

Responsibilities

Clean and disinfect medical products and perform operational function checks to prepare them for patient use.
Troubleshoot and repair electronic, hydraulic, and pneumatic systems and malfunctioning components on assigned products.
Use appropriate tools to make required adjustments and repairs.
Provide on-call coverage, potentially up to 24/7, including weekends and holidays, and visit customer accounts as needed.
Load, unload, and remove medical products weighing up to 1,680 pounds.
Generate service revenue and complete activities required under service contracts.
Safely operate a box truck or company car, ranging from a cargo van to a 26,000-pound truck.
Provide timely and professional delivery, removal, and service support for products at service centers and customer accounts.
Wear required personal protective equipment.

Benefits

Dental, medical, and vision insurance, with health coverage starting on day one for eligible roles.
Paid time off, ranging from 20 to 35 days based on length of service.
Paid holidays.
Paid parental leave.
Basic life, accident, short-term and long-term disability, and business travel accident insurance.
Employee Stock Purchase Plan with the ability to purchase company stock at a discount.
401(k) Retirement Savings Plan with employee contributions and company matching options.
Flexible Spending Accounts.
Educational assistance programs.
Family and medical leaves of absence.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program.
Childcare benefits.