Field Service Technician II - Everett WA

NCR Atleos•Washington, WA

9d•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II in Everett, Washington, to provide customer-facing service for self-service technology used by retailers and financial institutions. The technician serves as a first-line response to customers, organizing and triaging issues, communicating professionally, and working to resolve problems proactively. The role supports reliable operation of ATMs and self-checkout systems across an assigned service territory. Responsibilities include customer installations, scheduled maintenance, corrective repairs, system overhauls, and diagnosis of hardware, software, networking, and configuration issues. The technician may also manage network faults, system access, security settings, and remote connectivity. NCR Atleos provides virtual and hands-on training, along with access to teachers, mentors, and coaches. The position may involve reassignment to adjacent territories during standard shifts; overnight travel assignments are optional and follow company travel and reimbursement policies. The job requires at least one year of related experience, local residency in the specified geographic area, U.S. work authorization, a valid driver’s license and a driving record that meets fleet requirements, and the ability to perform the listed physical and travel-related duties. The listed salary ranges are $44,000–$58,000 and $46,400–$69,600; starting compensation depends on qualifications, experience, location, and business needs. Full-time benefits include medical, dental, life, and vision insurance, short- and long-term disability, paid vacation, and a 401(k).

Requirements

At least one year of related experience.
Local candidate to the specific geographic area.
Authorized to work in the United States.
At least 19 years of age.
Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and operating system familiarity.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system-configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues and address problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in NCR Atleos virtual and hands-on training programs.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.