Event Ambassador - Everett, WA

LAZ Parking Northwest•Everett, WA

3d•Onsite

About The Position

The Event Ambassador is a front-line parking employee who greets and assists customers entering and exiting parking facilities in the Greater Everett/Mukilteo area. The role involves checking parking payments and permits, explaining payment systems, issuing citations when appropriate, directing traffic, and setting up and taking down event signage. Ambassadors answer parking and general customer questions, understand the facility and surrounding area, and coordinate with management, supervisors, and traffic directors. The position requires professional communication, sound independent judgment, flexibility to work at multiple facility locations, and the ability to handle challenging or emotionally charged interactions. Work is event-scheduled, typically on weekends and occasionally on weekdays, and may take place in varied weather conditions. Compensation is $21 per hour.

Requirements

Must be flexible to work event-based schedules, typically weekends and occasional weekdays.
Must have reliable transportation and be willing to use a personal vehicle to travel between work locations as needed.
Willingness to work at multiple facility locations.
Ability to speak, read, and comprehend English.
Ability to make independent decisions and remain firm in decisions made.
Ability to handle challenging and sometimes emotionally charged situations.
Ability to work in heat, wind, snow, rain, and other outdoor elements.
Ability to lift, push, and pull at least 25 pounds.
Ability to stand, walk, and run for extended periods; bend, stoop, squat, and lift frequently; sit for extended periods; and pivot repeatedly throughout a shift.

Responsibilities

Greet and engage customers entering and exiting the facility, providing courteous customer service.
Check parking payments and permits.
Issue citations when appropriate.
Set up and take down event signage.
Direct traffic entering and exiting the facility.
Explain how parking payments are processed and instruct customers on using payment systems.
Recognize and appropriately assist different types of parkers, including tenants, visitors, employees, and administration.
Learn the facility and surrounding area to answer customer questions.
Communicate with management, supervisors, and traffic directors.
Answer parking-related customer service questions and general inquiries professionally, referring questions to a supervisor when appropriate.
Demonstrate urgency and timeliness and seek opportunities for improvement.
Perform additional duties as assigned.