Field Service Technician II - Production Print Equipment

Canon U.S.A., Inc.•Omaha, NE

7d•$22 - $31•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported production print equipment. The role involves diagnosing basic mechanical, software, network, and system failures using established procedures; servicing and repairing equipment to Canon standards; and maintaining working knowledge of multiple product groups. The technician provides efficient, responsive, and accurate field, shop, and on-site maintenance, maintains technical information and assigned Canon property, and may provide direction to less experienced technicians. The role may also involve resolving escalated technical or customer-service issues in territories as requested. This is a full-time, on-site position requiring presence at assigned offices, worksites, or territories on scheduled workdays. It requires travel, shift work, on-call rotations, and the ability to work in a 24/7 environment. Customer policies and protocols apply and may include COVID-19 vaccination or other related measures. The anticipated hourly pay range is $21.50 to $30.75, and the role is eligible for a transportation allowance.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; valid driver's license and acceptable driving record required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Must be legally authorized to work in the United States; applicants must reside in the United States at the time of hire. The company will not pursue or support visa sponsorship.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet and exceed customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service-related problems in territories as requested.
Travel to customer locations and complete required security or other clearances for access to customer premises.