Field Service Technician II - Production Print Equipment

Canon Careers•Omaha, NE

5d•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing Field Service Technician II to provide operational, maintenance, troubleshooting, and networking support for Canon-supported production print equipment. The technician diagnoses basic mechanical, software, network, and system failures using established procedures and services and repairs equipment to Canon standards. The role also requires maintaining working knowledge of multiple product groups, providing responsive field, shop, and on-site service, and resolving escalated technical or customer-service issues across requested territories. The technician maintains technical records, field service and expense reports, and assigned Canon property, and provides direction to less experienced technicians. This is a full-time, onsite role requiring travel and the ability to work in a 24/7 environment, including shift work and on-call rotations. The position requires a valid driver's license and acceptable driving record, customer-required security clearances, completion of a 120-day introductory period and the PDIF new-hire class, and the ability to meet physical demands including lifting up to 50 pounds and being active more than half of the time. The stated hourly rate is $21.50 to $30.75, and the role is eligible for a transportation allowance.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; valid driver's license and acceptable driving record required.
Capability to work in a 24/7 environment, including shift work and on-call rotations.
Must take necessary steps to obtain security or other clearances required by customers for access to their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Must be legally authorized to work in the United States; the company will not pursue or support visa sponsorship.
Applicants must reside in the United States at the time of hire.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Provide solutions for escalated technical and customer-service problems in territories as requested.