Production Print Service Technician

Marco Technologies • Omaha, NE

7d

About The Position

The Production Print Service Technician maintains, services, and repairs complex copier and production print equipment at client sites in a timely, high-quality, and cost-effective manner. The role supports equipment at client locations within a designated territory and uses diagnostic tools, service aids, and product manuals to resolve issues. The technician works to ensure client satisfaction, maintain accurate vehicle inventory, meet service metrics, complete assigned technical training, and follow service and documentation procedures. The position requires an associate degree and two years of relevant experience, or an equivalent combination of education and experience. Direct service experience with Sharp, Canon, HP, and/or Konica equipment is preferred. A valid driver’s license, proof of personal insurance, and an acceptable driving record are required. The hourly pay range is $28.00–$43.40, based on skills, experience, relevant licenses, and educational background.

Requirements

• Associate degree and two years of relevant experience, or an equivalent combination of education and experience.
• Valid driver’s license, proof of personal insurance, and an acceptable driving record.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company- and client-specific programs.
• Attention to detail and specialized skills working with highly complex equipment.
• Strong communication skills with technical and non-technical people, and the ability to develop and maintain collaborative relationships at all organizational levels.
• Ability to exercise independent judgment.
• Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, and work well in group problem-solving situations.
• Ability to balance team and individual responsibilities, welcome and give feedback, contribute to team spirit, and support shared goals.
• Cost consciousness and responsible use of organizational resources.
• Integrity, ethical conduct, respect for others, and adherence to organizational values, policies, and procedures.
• Ability to complete administrative tasks correctly and on time and support organizational goals and values.
• Accuracy and thoroughness, commitment to quality, receptiveness to feedback, and monitoring of one's own work.
• Ability to meet productivity standards, complete work promptly, and strive to increase productivity.
• Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• Ability to adapt to changes, delays, or unexpected events and adjust approach or method to fit the situation.

Nice To Haves

• Direct service experience with Sharp, Canon, HP, and/or Konica equipment.

Responsibilities

• Troubleshoot, diagnose, and resolve maintenance and repair issues on large-volume production print and other highly complex equipment at client locations within a designated territory.
• Use diagnostic tools, service aids, and product manuals when servicing equipment.
• Provide courteous, timely, and cost-effective service to meet client needs and maintain a high level of client satisfaction.
• Manage and maintain accurate inventory of tools, parts, and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations in the Field Service Manual.
• Complete technical training on new equipment as assigned.
• Maintain current technical knowledge and continuously expand knowledge of new technology and equipment.
• Represent Marco professionally, including maintaining a professional appearance and following the Copier Field Service dress code.
• Accurately complete documentation and follow service procedures, including time entry, dispatching, and closing service calls using Remote Tech.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree