Production Print Analyst

Visual Edge IT•Los Angeles, CA

About The Position

Visual Edge IT is seeking a highly motivated and experienced Production Print Analyst to support and grow its Production Print business throughout Southern California. The role serves as the primary technical resource for production print equipment, workflows, color management, and customer training initiatives. The analyst partners with Service, Sales, and Customer Success teams to improve customer satisfaction, optimize production print environments, enhance workflow efficiencies, and maximize equipment utilization. The position involves hands-on support of digital production presses, print workflow software, color management systems, and customer-facing consulting, with the analyst acting as a trusted advisor to customers and internal teams. The role requires travel throughout the assigned territory to support customers and business initiatives. Visual Edge IT describes its culture as collaborative and solutions-driven, and offers competitive pay, PTO, seven paid holidays, career development opportunities, insurance benefits, wellness programs, and a 401(k) with employer matching.

Requirements

5+ years of experience in the production print industry.
Experience supporting digital production print equipment, including Konica Minolta, Xerox, Canon, or comparable platforms.
Strong understanding of production print workflows, print controllers, and workflow software solutions.
Experience with EFI Fiery Command WorkStation, FreeFlow, PRISMA, AccurioPro Workflow, or similar production print software.
Knowledge of color management processes, color calibration, ICC profiling, and print quality standards.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service, communication, and presentation abilities.
Ability to train customers and internal teams on technical products and workflow best practices.
Experience conducting workflow assessments and recommending process improvements.
Ability to translate technical concepts into business value for customers and stakeholders.
Valid driver's license and ability to travel extensively throughout the assigned territory.

Nice To Haves

Advanced proficiency with Adobe Acrobat Professional and production print applications is preferred.
Manufacturer certifications, including Fiery, G7, Konica Minolta, Xerox, or Canon certifications, are a plus.

Responsibilities

Provide advanced technical support for Konica Minolta, Xerox, and Canon production print equipment.
Assist service technicians with complex troubleshooting, escalations, and production print challenges.
Support production equipment installations, upgrades, relocations, and customer onboarding activities.
Analyze customer production environments and identify workflow optimization opportunities.
Implement best practices for print job submission, queue management, automation, and finishing workflows.
Configure and support production print software, print controllers, and workflow management applications.
Perform color calibration, profiling, and print quality analysis to ensure consistent output and customer satisfaction.
Troubleshoot workflow, color management, and image quality concerns.
Conduct operator training sessions, workflow workshops, and customer education programs.
Train service technicians and sales personnel on production print technologies and solutions.
Assist sales teams with customer demonstrations, workflow discussions, competitive equipment analysis, and solution positioning.
Participate in customer meetings and provide consultative recommendations that improve productivity and business outcomes.
Travel throughout the assigned territory to support customers and business initiatives.