Print Production Specialist

RR Donnelley • Chanhassen, MN

5d

About The Position

Coordinate the production of printed materials and print-related services for company clients. Maintain positive client relations through active engagement throughout all stages of manufacturing, from initial contact through final product disposition. The role plans and coordinates projects, resolves client concerns, supports production and sales activities, and helps ensure jobs are accurately scheduled, produced, and billed. It may involve high-profile, high-volume, or complex accounts, mentoring junior staff, and supporting kitting, warehousing, and distribution needs.

Requirements

• High school diploma or GED.
• At least 5 years of relevant client service, administrative, or operational support experience in manufacturing operations or an office environment directly related to the job duties.
• Excellent knowledge of the relevant functional area or good knowledge of a related professional field.
• Ability to consistently apply applicable policies, procedures, regulations, and program objectives.
• Working knowledge of MS Office and/or Mac, Google Suite, or other job-specific programs.
• Excellent oral and written communication skills to communicate effectively across departments.
• Strong organizational skills, including the ability to manage deadlines, prioritize workload, and adjust to business needs.
• Ability to work weekends and holidays as needed.

Nice To Haves

• Additional education certification at this level.
• Experience providing oversight of junior-level staff or reviewing and auditing work for accuracy.

Responsibilities

• Assess, plan, and coordinate major aspects of projects and production independently and in conjunction with production leadership.
• Develop and provide solutions to client concerns, process improvements, invoice reconciliation, and proof-of-delivery needs.
• Build and maintain client relationships and consult with clients and production teams to execute plans.
• Set priorities to meet business demands and manage high-profile, larger-volume, or complex accounts.
• Mentor junior-level staff by reviewing work, sharing knowledge, and demonstrating expertise.
• Ensure job instructions are entered and verified in manufacturing systems and queued into the production schedule.
• Provide pre-sales support by discussing manufacturing capabilities and requirements with clients.
• Assist sales with pricing and scheduling potential business using price sheets and by engaging operations departments.
• Work with sales and clients on kitting, warehousing, and distribution needs as required.
• Understand work performed and assemble appropriate paperwork for timely billing.
• Determine supplies and paper needed for jobs, including using vendors to supply product components, as applicable.
• Assist sales with the RFP process.
• Handle composition and/or copy preparation for client products, as applicable.
• Perform other related duties and participate in special projects as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential participation in a bonus, commission, or incentive program, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED