Print Production Account Specialist

ENPOINTE•Post Falls, ID

About The Position

The Print Production Account Specialist coordinates the production of printed materials and print-related services for customers. The role maintains positive customer relationships through proactive engagement from initial contact through final delivery or disposition of customer products. Work is generally routine but may occasionally involve non-routine situations requiring adjustments to standard practices. Assignments have defined subject areas, objectives, and potential challenges. The specialist follows company and departmental policies and procedures and exercises sound judgment when unique assignments require adjustments to standard operating procedures. The position requires a high school diploma or equivalent and 2–4 years of relevant administrative or operational support experience in manufacturing operations or a related office environment, or a comparable combination of work experience. The role calls for knowledge of administrative and manufacturing operations, proficiency with Microsoft Office and Mac-based word processing and spreadsheet applications, strong communication and organizational skills, and the ability to coordinate work across customers, colleagues, vendors, and departments. The stated pay range is $18.00–$21.00 per hour, depending on experience.

Requirements

High school diploma or equivalent, or a comparable combination of work experience demonstrating the ability to meet the role’s requirements.
2–4 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the position’s responsibilities, or comparable work experience.
Strong understanding of general administrative and manufacturing operations, including job-specific processes for increasingly complex assignments.
Ability to understand and follow company policies, departmental procedures, and applicable rules and regulations, and recognize how individual work affects departmental and organizational objectives.
Strong computer skills and proficiency with Microsoft Office, Mac-based word processing and spreadsheet applications, and other relevant software.
Solid understanding of multiple business functions and departments involved in daily work assignments.
Strong verbal and written communication skills, including the ability to explain departmental policies, methods, and procedures clearly.
Strong organizational and time-management skills, ability to meet deadlines, and ability to coordinate multiple phases of work with customers, colleagues, vendors, and departments.
Ability to exercise sound judgment when unique assignments require adjustments to standard operating procedures.

Responsibilities

Communicate with customers by phone, email, online chat, and in person.
Gather job requirements and translate them into detailed manufacturing, kitting, shipping, and postal instructions for handling and disposition of customer products.
Review other Print Production Specialists’ work for completeness and accuracy before production begins.
Enter job instructions into the operating system and verify their accuracy and completeness.
Provide customers with production status updates, obtain additional information, and coordinate changes as needed.
Review and forward proofs, obtain material approvals, and confirm delivery instructions when applicable.
Coordinate production of components with internal facilities and external vendors as needed.
Work with appropriate departments to investigate issues, identify root causes, and communicate resolutions to customers.
Monitor job progress throughout production.
Coordinate with manufacturing operations to verify quantities and final production runs and ensure finished products meet customer requirements and company quality standards.
Reconcile final production quantities and document completed work to support accurate billing.
Prepare pricing estimates and quotations for existing customers.
Determine supplies, paper, and other materials required for jobs and coordinate with vendors to obtain components as applicable.
Assist the Sales team with RFPs by providing cost estimates and identifying efficient production methods.
Perform other related duties and participate in special projects as assigned.