Print Production Account Specialist

RR Donnelley•Hebron, OH

4d•$48,500 - $61,000

About The Position

Coordinate the production of printed materials and print-related services for customers. Maintain positive customer relations through active engagement at all stages of the manufacturing process, from initial contact through final disposition of the customer’s product. The role may also involve determining supplies and paper requirements, supporting estimates for RFPs, and handling composition or copy preparation.

Requirements

High school diploma or equivalent.
At least 5 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the job duties.
Excellent knowledge of relevant functional areas or good knowledge of a related professional field.
Ability to consistently apply applicable policies, procedures, regulations, and program objectives.
Advanced knowledge of technology, including computers and software such as MS Office or MAC word processing, spreadsheets, or other job-specific programs.
Excellent oral and written communication skills for effective communication across departments.
Strong organizational skills, including the ability to manage deadlines, prioritize workload, and adjust to business needs.
Ability to work weekends and holidays.

Responsibilities

Engage customers to gather job requirements and translate them into detailed manufacturing, kitting, shipping, and postal instructions.
Suggest workflow or process improvements that benefit the customer and the company.
Review other Print Production Specialists’ work for completeness and accuracy before production begins.
Enter and verify job instructions in manufacturing systems and queue jobs in the production schedule.
Keep customers informed throughout production, obtain information needed for active jobs, and coordinate changes.
Forward or review proofs with customers and obtain approval of materials such as artwork, color separations, or ink samples.
Coordinate production of components with other internal plants or external vendors.
Coordinate resolution of customer or manufacturing issues, determine root causes with appropriate departments, and communicate resolutions to customers.
Recommend appropriate responses to issues to management when needed.
Provide pre-sales support by discussing manufacturing capabilities and requirements.
Monitor jobs through production, confer with manufacturing operations on counts and final runs, and ensure products meet customer requirements and company standards.
Tally final production runs and work performed to assemble billing paperwork.
Mentor junior-level Print Production staff or work on special projects.
Determine supplies and paper needed for jobs, including use of vendors for product components, as applicable.
Assist sales with RFP estimates and determine efficient job-processing approaches, as applicable.
Handle composition or copy preparation for customer products, as applicable.
Perform other related duties and participate in assigned special projects.