Print Production Specialist
About The Position
Coordinate production of printed materials and print-related services for company clients. Maintain positive client relations through active engagement throughout all stages of the manufacturing process, from initial contact through final product disposition. The role handles production planning and coordination, client concerns and process improvements, production-system instructions, scheduling and billing documentation, and may support sales with presales discussions, pricing, proposals, and client logistics needs. The position may manage high-profile, large-volume, or complex accounts and may mentor junior-level staff.
Requirements
- High school diploma or GED.
- At least 5 years of relevant client service, administrative, or operational support experience in manufacturing operations or an office environment directly related to the job duties.
- Excellent knowledge of the functional area(s) related to the job, or good knowledge of a related professional field.
- Ability to consistently apply applicable policies, procedures, regulations, and program objectives.
- Working knowledge of MS Office and/or MAC, Google Suite, or other job-specific programs.
- Excellent oral and written communication skills for communicating across departments.
- Strong organizational skills, including deadline management, workload prioritization, and adjusting to business needs.
- Ability to work weekends and holidays as needed.
Nice To Haves
- Additional education certification may be held.
- Experience providing oversight of junior-level staff work and/or reviewing or auditing work for accuracy.
Responsibilities
- Assess, plan, and coordinate major aspects of projects and production independently and with production leadership.
- Provide or develop solutions to client concerns, process improvements, invoice reconciliation, proof of deliveries, and related matters.
- Build and maintain client relationships, consulting with clients and production teams to execute plans.
- Establish priorities to meet business demands and manage high-profile, large-volume, or complex accounts as applicable.
- Mentor junior-level staff by reviewing quality, sharing knowledge, and demonstrating expertise, as applicable.
- Ensure job instructions are entered and verified in manufacturing systems and queued into the production schedule.
- Provide presales support by discussing manufacturing capabilities and requirements with clients, as applicable.
- Assist sales with pricing and scheduling potential business by consulting price sheets and appropriate operations departments.
- Work with sales and clients on kitting, warehousing, and distribution needs, as required.
- Maintain understanding of work performed and assemble paperwork for timely billing.
- Determine supplies and paper needed for jobs and use vendors to supply product components, as applicable.
- Assist sales in the RFP process, as applicable.
- Compose and/or prepare client product copy, as applicable.
- Perform other related duties and participate in special projects as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Depending on role, participation in a bonus, commission, or incentive program may be included in total compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
