Print Production Account Specialist

RR Donnelley • Hebron, OH

3d

About The Position

The Print Production Account Specialist coordinates the production of printed materials and print-related services for customers. The role maintains positive customer relationships throughout the manufacturing process, from initial contact through final disposition of the product. It translates customer requirements into production and shipping instructions, coordinates work across internal plants and external vendors, monitors jobs through production, and helps resolve customer or manufacturing issues. The position may also support sales estimates and RFPs, assist with workflow improvements, review proofs, determine materials and supplies, and mentor junior staff.

Requirements

• High school diploma or equivalent.
• At least 5 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the job duties.
• Excellent knowledge of the relevant functional area, or good knowledge of a related professional field.
• Ability to consistently apply applicable policies, procedures, regulations, and program objectives.
• Advanced knowledge of technology, including computers and software such as MS Office or Mac word processing and spreadsheets, or other job-specific programs.
• Excellent oral and written communication skills for communicating across departments.
• Strong organizational skills, including the ability to manage deadlines, prioritize workload, and adjust to business needs.
• Ability to work weekends and holidays.

Responsibilities

• Engage customers to gather job requirements and translate them into detailed manufacturing, kitting, shipping, and postal instructions.
• Suggest workflow or process improvements that benefit the customer and the company.
• Review other Print Production Specialists’ work for completeness and accuracy before production begins.
• Enter and verify job instructions in manufacturing systems and queue jobs in the production schedule.
• Keep customers informed about job status, obtain information needed for active jobs, and coordinate job changes.
• Forward or review proofs with customers and obtain approval for materials such as artwork, color separations, or ink samples.
• Coordinate production of components with internal plants and external vendors as needed.
• Coordinate resolution of customer or manufacturing issues, engage appropriate departments to verify issues and identify root causes, and communicate resolutions to customers.
• Recommend responses to issues to management when appropriate.
• Provide pre-sales support by discussing manufacturing capabilities and production requirements.
• Monitor jobs throughout production, confer with manufacturing operations about counts and final runs, and ensure products meet customer requirements and company standards.
• Tally final production runs and work performed and assemble paperwork for billing.
• Mentor junior-level Print Production staff or work on special projects.
• Determine supplies and paper needed for jobs, including sourcing components from vendors, as assigned.
• Assist sales with RFPs by providing estimates and identifying efficient job-processing methods.
• Handle composition or copy preparation of customer products, as assigned.
• Perform other related duties and participate in special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED