DSM Production Print

Konica Minolta Business Solutions, U.S.A., Inc.•Seven Hills, OH

About The Position

The Production Print Specialist supports DSMs in their territories on Color and Black-and-White Production Print products and manages assigned dealerships and Direct Branches within an assigned territory. The successful candidate communicates effectively across organizational levels and evaluates, troubleshoots, and resolves technical issues while supporting the Territory DSM. The specialist receives service training on all products and is expected to troubleshoot and repair equipment. The position involves extensive travel throughout the West Region, approximately 80%.

Requirements

At least 6 years of color and monochrome product print experience.
Excellent communication skills.
Knowledge of Service Management software.
Ability to resolve technical and customer relations issues.
Current and thorough knowledge of Konica Minolta products.
Willingness to continually learn and maintain industry certifications.
Ability to travel extensively throughout the West Region, approximately 80%.

Nice To Haves

Color Care Training preferred.
A+, N+, CDIA, MCP, or MCSE certifications preferred.
G7 certification preferred.
Fiery and Creo certification preferred.

Responsibilities

Become fully trained on Production Print Color and Monochrome products, industrial print products, and other wide-format products.
Support Primary DSMs with Production Print Color and Black-and-White products through troubleshooting and technical seminars for DSMs and dealer technicians.
Work with internal technical and engineering staff to define, communicate, and resolve potential issues, initiating Engineering escalations through the ESS team as needed.
Help develop the assigned dealer base and assess technical staff knowledge levels.
Recommend organizational improvements, staffing, and training needs to support Konica Minolta products.
Submit reports on dealer visits and technical product performance in the field.
Complete service training on all products and troubleshoot and repair problem equipment.
Work closely with sales counterparts to communicate dealer information and needs.
Support assigned dealerships and Direct Branches within the assigned territory.
Assess dealer service staff managerial and technical abilities with the Dealer Principal or Service Manager, advise on development activities, and present findings to Dealer or Branch Management as needed.
Understand, communicate, present, and support Konica Minolta programs and policies.