Print Production Specialist

Ricoh • Cleveland, OH

9h • $22 - $23

About The Position

The Print Production Specialist performs production printing and related support services using high-end equipment, potentially including roll-fed press operation, copier operation, bindery, fulfillment, quality control, final checks, pickup and delivery, facility maintenance, and mailroom duties. The position is allocated only when business needs warrant it and requires approval from the Regional Director of Services. It reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site's staffing configuration.

The role includes operating, setting up, calibrating, and maintaining complex production equipment; preparing and assembling jobs accurately and promptly; transferring files electronically; troubleshooting and repairing hardware, software, and equipment; and providing customer-focused copy, mail center, convenience copier fleet, and other support services. The specialist maintains reporting tools and parts inventories, completes technical training as assigned, and meets company attendance, quality, productivity, and professional appearance standards.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of related experience.
• Technical aptitude to learn the setup, including software controls, and operation of complex printing equipment.
• Excellent customer service skills.
• Good organizational skills and ability to prioritize.
• Ability to use, calibrate, and troubleshoot office and complex technical equipment.

Nice To Haves

• Three years of experience in a roll-fed printing environment is preferred.

Responsibilities

• Follow Ricoh Service Excellence performance requirements.
• Provide copy and mail center services, convenience copier fleet management, and other support services.
• Maintain and operate high-end production equipment, including roll-fed continuous production systems.
• Set up and calibrate equipment and ensure its performance.
• Prepare, inspect, compile, and assemble projects accurately and on time.
• Meet deadlines while maintaining a steady pace and quality, error-free work.
• Meet facility standards for time productivity and maintain required reporting tools.
• Calibrate equipment to match the color and quality of original materials.
• Transfer files electronically from the network to color equipment.
• Operate duplication equipment to produce error-free work.
• Perform at least two functions simultaneously on print equipment when workflow permits.
• Troubleshoot hardware and software issues with equipment.
• Correct simple machine problems, such as clearing jams, refilling toner, and replacing machine oil; understand machine codes to report equipment failures.
• Maintain a professional appearance and a clean, organized work area.
• Maintain and order equipment parts inventories according to company guidelines and processes.
• Meet attendance standards by arriving punctually, working scheduled hours, and working required overtime.
• Organize jobs by validating job names and numbers, reviewing Job Request Form instructions, and organizing supplies.
• Perform servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
• Demonstrate digital competencies associated with assigned products and level assignments.
• Troubleshoot and repair equipment or replace components as necessary.
• Complete technical training on new equipment as assigned.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED