Production Print Service Technician

Marco Technologies • Omaha, NE

7d • $28 - $43 • Onsite

About The Position

The Production Print Service Technician maintains, services, and repairs complex copier and production print equipment at client sites in a timely, high-quality, and cost-effective manner. The role serves clients within a designated territory and uses diagnostic tools, service aids, and product manuals to troubleshoot and resolve equipment issues. The technician also maintains accurate vehicle inventory, completes assigned technical training, keeps current with new technology, and follows service and documentation procedures.

Requirements

• Associate degree and two years of relevant experience, or an equivalent combination of education and experience.
• Valid driver’s license, proof of personal insurance, and an acceptable driving record.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company- and client-specific programs.
• Attention to detail and specialized skills working with highly complex equipment.
• Strong communication skills with technical and non-technical people and ability to develop and maintain collaborative relationships across organizational levels.
• Ability to exercise independent judgment.
• Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, and work well in group problem-solving situations.
• Ability to balance team and individual responsibilities; demonstrate objectivity and openness to others’ views; give and welcome feedback; contribute to positive team spirit; put team success above personal interests; build morale and commitment to goals; and support others’ efforts to succeed.
• Cost-consciousness and ability to conserve organizational resources.
• Respectful, ethical conduct and integrity, and commitment to organizational values.
• Ability to follow policies and procedures, complete administrative tasks correctly and on time, and support organizational goals and values.
• Accuracy and thoroughness, commitment to quality improvement, ability to apply feedback, and attention to the quality of one’s work.
• Ability to meet productivity standards, complete work on time, increase productivity, and work quickly.
• Ability to observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• Ability to adapt to workplace changes and adjust approach or method to fit the situation, including dealing with frequent change, delays, or unexpected events.

Nice To Haves

• Direct service experience with Sharp, Canon, HP, and/or Konica equipment.

Responsibilities

• Troubleshoot, diagnose, and resolve maintenance and repair issues on large-volume production print and highly complex equipment at client locations within a designated territory.
• Provide courteous, timely, and cost-effective service to meet client needs and maintain a high level of client satisfaction.
• Manage and maintain accurate vehicle inventory of tools, parts, and supplies; participate in triannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with the Field Service Manual’s procedures and expectations.
• Complete technical training on new equipment as assigned.
• Maintain current technical knowledge and expand knowledge of new technology and equipment.
• Represent Marco professionally, maintaining a professional appearance and following the Copier Field Service dress code.
• Accurately and promptly complete documentation and service procedures, including time entry, dispatching, and closing service calls using Remote Tech.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree