Field Service Technician III
About The Position
EnerSys is seeking a Field Service Technician III for its Energy Systems team. The role provides advanced on-site support for EnerSys battery and systems products and services, including installation, commissioning, maintenance, repair, and troubleshooting of complex battery equipment and power systems. The technician works to maintain optimal performance, reliability, and uptime while minimizing customer downtime. As a technical expert and team leader, the technician champions health and safety, quality, and standards; mentors junior team members; and contributes to achieving revenue and margin targets. The role also includes customer relationship management, small-scale project leadership, coordination with internal teams and vendors, and thorough service documentation and reporting. Overnight travel, driving a company vehicle, overtime, and schedules that may include nights, weekends, and public holidays are required.
Requirements
- Must be able and willing to travel overnight.
- Must be able to drive a company vehicle and pass the company's driving requirements; certain vehicles may require a specific driver's license and additional driving requirements.
- Must be able to differentiate colors.
- Must be able to frequently bend, twist, reach, stoop, kneel, or crouch.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis; heavier loads require a mechanical device or assistance from another employee.
- Must be able to stand for long periods of time.
- Must be able and willing to work overtime.
- Must be able and willing to work varying schedules, potentially including nights, weekends, and public holidays.
Responsibilities
- Provide expert-level customer support for installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
- Diagnose and troubleshoot complex technical issues using advanced diagnostic tools.
- Perform preventative maintenance, system upgrades, and performance optimization to improve uptime and reliability.
- Identify potential equipment issues and implement preventative measures to avoid downtime.
- Build and maintain customer relationships through timely, efficient, and professional service.
- Communicate technical information clearly and advise customers on equipment operation, maintenance, and safety best practices.
- Follow company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
- Operate material handling equipment safely, maintain an orderly work environment, and use hand and power tools safely.
- Complete required safety and compliance training.
- Train and mentor junior technicians and provide technical guidance to colleagues.
- Lead small-scale field service projects and ensure timely completion and compliance with project specifications.
- Coordinate with internal teams and external vendors to support project execution.
- Document service activities, maintenance records, repair logs, and customer interactions.
- Prepare technical reports and presentations for internal and external stakeholders.
- Analyze performance data and identify trends to improve service delivery and efficiency.
- Champion health and safety, quality, and standards, and contribute to revenue and margin targets.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
